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We will use our best endeavours to keep all of our customers happy, to supply them with the right goods, at the right price within an agreed timescale. Occasionally things do go wrong. We promise to do our best to ensure that if we do make an error, we will do our utmost to put things right.
NO REFUNDS ARE OFFERED, however all products are checked and tested prior to shipping
If there is a fault with the item we shall undertake to replace the item at our discretion, but we should be notified within 14 days of your receipt of the goods The replaced item will be shipped back to you free of charge.
Customer Service
Customers are important to us, and sales income is an important element in our fundraising work for the Festival Funds. We will always endeavour to keep customers happy, to supply them with the right goods at the right price within an agreed timescale. If errors occur, we will do our utmost to put things right.
Please also see our Safety Guarantee and our Privacy Policy below
If it is a straightforward problem such as an incorrect goods delivered, late delivery or damage on arrival, telephone or e-mail, whichever is convenient and we will resolve it with the minimum of delay.
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